Privacy Policy

Privacy Protection Policy

Mitsui O.S.K. Lines, Ltd. (hereinafter referred to as "MOL") recognizes the importance of personal information in today's advanced information-telecommunication (IT) based society, and believes its proper management is a critical element of MOL's corporate social responsibility.
To ensure necessary and appropriate protection of personal information related to MOL business activities such as global ocean shipping, MOL strictly respects the privacy of personal information and other relevant standards, and has developed strict and comprehensive policies to ensure privacy. In addition, MOL management and employees strictly respect these policies when handling and managing personal information.

  • MOL has assigned a manager to oversee the protection and appropriate management of personal information.

  • MOL acquires personal information only by legal and ethical methods, and at the same time, devotes its utmost attention to ensuring it is only used for the purpose that was clearly specified in advance.

  • MOL appropriately and carefully manages personal information it acquires. The company also takes security countermeasures to prevent unauthorized access to personal information, including loss, destruction, falsification, and leakage of personal information.

  • In cases where MOL uses personal information acquired by MOL jointly with MOL group companies, such joint use will be in accordance with "MOL Policy on Joint Use of Personal Information" separately provided by MOL.

  • When outsourcing handling of personal information, MOL will insist that outsourced companies takes steps to ensure appropriate management of the information to prevent leaks of personal or confidential information, and prohibit re-use of information for other purposes.

  • MOL strictly respects the privacy of personal information, and will respond immediately with appropriate measures when it is necessary to disclose, correct, stop using, or eliminate contents of such information.

  • MOL repeatedly reviews its internal system to manage the protection of personal information to ensure consistent performance and constant improvement.

Definition of Personal Information

This shall mean any personally identifiable information (Personal information as defined in the Act on the Protection of Personal Information, including information that can be easily compared with other information and thereby identify a specific individual) which is provided by customers, such as home address, name, telephone number, e-mail address, etc.

Collection of Personal Information

When collecting personal information through this website (, the provision (registration) of information based on the will of the customer shall be the principle. Personal information shall be collected to the extent necessary to achieve the purpose specified to the customer.

Use of Cookies

Cookies are used on this website to customize this website according to the customer’s needs, to improve the contents of this website and the services and products provided, and to improve services.
Cookies are information sent from a web server to the customers’browser and stored on the customers’computer's hard disk. Depending on the browser's settings, cookies can be rejected or a warning displayed when cookies are received. Cookies do not contain any personally identifiable information.

Use of Third-Party Measurement Servers

In order to measure the access status of this website, MOL uses the measurement servers of third party companies listed below.
These third parties also use cookies and Web beacons to efficiently deliver ads and measure access. These cookies and web beacon information are stored on the third party's servers listed below, and the management of these cookies and web beacon information is performed in accordance with the privacy policies of these third party companies. The applicable third-party companies and their privacy policies are as follows:


Purpose of Use of Personal Information

In principle, personal information collected through this website is used for the following purposes. In addition, personal information may be used as statistical data in a form that cannot identify individuals:

  • Conclusion and performance of contracts with MOL and other transaction management.

  • Communication with MOL and notification and greeting in accordance with social customs.

  • Providing information on products and services of MOL and MOL group companies.

  • Qualification and identity verification of products and services of MOL and MOL group companies.

  • Research, analysis, and auditing of MOL and MOL group companies.

  • Production of statistical information, analysis of anonymously processed information, and other processing of personal information for use by MOL.

  • Information exchange and communication with industry and organization related to MOL's business and persons in charge of business.

  • Procedures related to personnel and labor management.

  • In order to conduct transactions with other customers appropriately and smoothly.

Personal information obtained through business activities, such as inquiries and downloads from this website, subscriptions to e-mail magazines, seminars, telephone calls, direct mail, visits, and exchanges of business cards, will be used to provide information concerning the MOL business, conduct business activities, and manage business partners.

Principle of Non-Disclosure of Personal Information to Third Parties

MOL will not disclose the Personal Information you provide (registration) to any third party, except under the following conditions and cases:

  • With the customer's consent.

  • Cases to provide part or all of the collected personal information to outside contractors with which MOL has consignment contracts using personal information to the extent necessary to achieve the above listed “Purpose of Use of Personal Information”, such as data analysis, study and implementation of measures for marketing activities, etc.

  • Cases where disclosure is made pursuant to the provisions of laws and regulations.

  • Cases in which disclosure is made without personal identification.

Policy on Joint use of Personal Information

Mitsui O.S.K. Lines, Ltd. (MOL) may use personal information acquired by MOL as follows, if such joint use is necessary for the below-mentioned purpose of use:

  • Types of personal information to be jointly used
    Company Name, Position, Title, Name, Address, Telephone & Facsimile Number, E-mail address and other information necessary for the below-mentioned " purpose of joint use of the personal information"

  • The scope of the joint user
    MOL and MOL group companies.

  • The purpose of joint use of the personal information
    For MOL and MOL group companies to render services to their respective customers appropriately and smoothly.

  • Entity responsible for the management of the personal information

Other Matters to be Confirmed

Although MOL strives to protect the customers’ personal information, MOL cannot guarantee the security of the information when it is transmitted. Information is sent at the customer’s own risk. This policy is subject to change without notice in response to changes in personal information practices and applicable laws and regulations. Please note that changes to this policy will be notified on the page on which this policy is posted.

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