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MOL CART was born out of a business concept adopted by MOL's New Business Proposal Scheme: an international delivery forwarding service and virtual warehouse platform for overseas residents.

It began life as the ‘idea’ of a young employee. At MOL, which not only transports cargo but also responds to the diversifying needs of society and takes on the challenge of creating new value, the proposal went from a business concept to the launch of this service. This section explores the possibilities of MOL CART, giving details of what it offers and how it can be used.

New value-added proposals from the in-house suggestion system. What is MOL CART?

MOL CART is an international delivery and forwarding service and virtual warehousing platform for overseas residents, released by MOL on 20 January 2025. It was born out of a business concept adopted under MOL's New Business Proposal Scheme launched in 2019. It was commercialized out of a desire to provide a service that could offer further added value to MOL’s existing business of transport. The service was developed to address the issue of accessibility by overseas residents and businesses to Japanese products similar to the accessibility enjoyed by Japan to overseas products that had improved under globalization.

With record-breaking inbound demand significantly growing due to the excellence of innovative Japanese products, the service will act as a platform for connecting Japan to the world, promoting Japan’s industrial development and contributing to economic growth.

MOL CART puts the user experience first and combines an intuitive interface with advanced security features. This allows users to enjoy a secure shopping experience.

As of February 2025, deliveries have started in seven regions - China, Hong Kong, Macau, Taiwan, Singapore, Australia and Japan - with plans to expand to more regions in the future. The company is also strategically expanding the range of products it handles and improving the functions of its virtual warehouses.

Experience our service in these scenarios:

MOL CART is a delivery and forwarding service that enables overseas residents to receive Japanese goods easily and safely, and it also has virtual warehousing functions that can be managed by the customers themselves.

Furthermore, MOL CART is perfect for business users. It offers a wide range of functions that can be managed efficiently, such as bulk purchasing of office supplies and regular replenishment.
Here are some examples of how MOL CART can be useful in a wide range of situations.

For those who want to purchase Japanese products from Japanese online shopping sites which do not offer international shipping.

With MOL CART, products purchased from online shops that do not support international shipping can be sent to our warehouse at an address in Japan. You can manage them in your own virtual storage platform.

For those who want to collect and ship items purchased from multiple websites.

Products purchased from multiple e-commerce sites can be collected in the MOL CART warehouse and shipped together to the regions covered by the service.

For those who want to ship their purchases during their stay in Japan to their hotel in time for their return home.

You can temporarily store your purchases in MOL CART warehouse and ship them to your hotel in time for your return home.

For those who want to store their suitcases at a hotel in Japan but do not have sufficient storage space due to having too much luggage.

You can use MOL CART to deliver your suitcases smoothly to your home. Even if you ship separate packages from different parts of Japan, the virtual warehouse can deliver them all at once.

For those who do not have enough shopping time during a short stay in Japan.

Goods purchased online before your arrival in Japan will be stored safely in our warehouse for up to eight months and you can pick them up at your convenience during your stay in Japan.

For those who want to send gifts from Japan to their family and friends overseas.

You can send gifts to loved ones overseas with ease. Our virtual warehouse and multilingual support simplify international shipping, even if the delivery date and method for international shipping are complex.

For those who live in Japan and want their parcels delivered when and where they need them.

Japanese residents can also use the virtual warehouse as a personal storage facility, allowing them to store and deliver golf bags and other items when they want to use them. 

Service features of MOL CART

The most important feature of MOL CART is its ease of use. The user-friendly design and simple navigation make it easy for even first-time users to use the system without getting lost.

Furthermore, MOL CART is equipped with advanced security features to safeguard personal and payment information. This allows users to enjoy a safe and secure shopping experience. 

Virtual warehouse 

Overseas residents can store items purchased in Japan for up to eight months. Japanese residents can also use the Virtual Warehouse as a personal warehouse.

Bundling, splitting and lightweighting

Items purchased from multiple Japanese online shopping sites can be shipped together to save on shipping costs. Products can also be split and sent separately. 

Simple fee structure

A simple, easy-to-understand fee structure is available. The basic fee is a postage + handling fee of JPY 2,000 + optional charges. 

Multiple delivery options

You can choose the delivery company best suited to your needs.

Multilingual support

Provides customer support in Japanese, English and Chinese (simplified and traditional). 

High-quality service 

We provide a safe and reliable service by responding to customer concerns and consultations in a courteous and prompt manner.

Consultations available for large parcels

Please contact us in advance regarding the shipment of large parcels.

Introducing a limited-time campaign

MOL CART is currently running a limited-time campaign to celebrate the launch of its services. Please take this opportunity to try out the MOL CART service. 

• 🌸New member registration offers a 50% discount on the first use of the service with flexible delivery options! 
• 🌸Referral a Friend: Both you and your friend will receive free handling fees!
• →For more information.

Creating new value through the power of diversity: what does MOL CART envision for the future?

Members from various nationalities, age groups, and backgrounds are involved in the management of MOL CART and are expected to bring a new style to the MOL CART service with their unique perspectives and experiences. We asked these members about their thoughts on the future of MOL CART as they envision it.

🌐To bring the appeal of Japan to the world

・We want to bring the wonderful products of Japan to people living abroad more easily

・In the future, we are also looking to expand globally so that MOL CART can be used in more countries and regions.

🙆Improving the customer experience

We want to solve various problems that overseas residents face when shopping on Japanese e-commerce sites and provide a more comfortable and smooth shopping experience.

❇️Continuous improvement of services

・We want to actively collect feedback from users who have used the service and use it to improve the service.

・To improve usability, new functions and services will be added from time to time. To provide more user-friendly services, especially for smartphone users, we plan to release a dedicated mobile application sometime this summer.

🏢Vitalization of the retail industry

Through MOL CART, we want to support the overseas expansion of Japanese e-commerce businesses and contribute to the invigoration of the Japanese retail industry.  

“We aim for MOL CART to be more than just a delivery service and become a more convenient and enriching part of users’ everyday lives. We want to continue to meet and exceed the expectations of our users by taking on different challenges in the future.”

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